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SHIPPING & RETURNS

Shipping Policy

Please allow up to 48hrs for us to process your order

Shipping times

  • Same state (within WA) : 2–5 business days

  • Interstate (metro to metro): 3–6 business days

PLEASE NOTE: The above times are estimates only and can be affected by many factors.

Return & Exchange Policy

Under Australian Consumer Law (ACL) If your item is defective or broken upon arrival, please contact us within 48 hours with a photo of the damage and we will send you a replacement as quickly as possible.
Note: Damage to packaging will not result in a replacement. A replacement will only be issued on damaged PRODUCTS.

Travelbugs Busy Bags do not offer refunds for change of mind.
(an example of change of mind also includes change of travel plans that have been postponed or cancelled due to unforeseen circumstances)

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